Frequently Asked Questions (FAQs)

Last Updated: June 2026

Welcome to Abirra FAQs. Here you’ll find answers to the most common questions about orders, shipping, returns, and our jewellery.

1. How long does delivery take?

Orders are usually delivered within:

• UK: 5–10 business days
• International: 7–20 business days (depending on location)

Please note these are estimated times and may vary due to courier delays or customs.

2. How long does order processing take?

All orders are processed within 1–3 business days before dispatch.

You will receive a confirmation email once your order has been shipped.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email.

You can use this to track your delivery status through the courier’s tracking page.

4. What if I entered the wrong shipping address?

If you made a mistake, please contact us immediately at support@abirra.store.

We can only update your address if your order has not been dispatched yet.

5. Do you offer free shipping?

We may offer free shipping during promotions or on selected orders.

Any shipping charges (if applicable) will be shown at checkout.

6. Can I return my order?

Yes. UK customers can return items within 14 days of receiving their order, as long as the items are unused and in original condition.

Please check our Return & Refund Policy for full details.

7. Can I return earrings?

For hygiene reasons, earrings that have been opened or worn cannot be returned unless they are faulty or damaged.

8. What should I do if my item is damaged or incorrect?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order number.

We will arrange a replacement or refund where appropriate.

9. How do refunds work?

Once your return is received and inspected:

• Refunds are processed within 5–10 business days
• Refunds are issued to your original payment method

10. Do you ship internationally?

Yes, we offer international shipping. Delivery times and customs fees may vary depending on your country.

Customers are responsible for any customs or import charges.

11. What payment methods do you accept?

We accept secure payments through major providers available at checkout, such as:

• Credit/Debit Cards
• Apple Pay / Google Pay (if enabled)
• Shopify Payments / PayPal (if enabled)

12. How can I contact Abirra?

You can reach us anytime:

Website: abirra.store
Email: nikita.jg@gmail.com

We aim to respond within 24–48 hours (business days).

“Shop elegant earrings, rings, and fashion jewellery at Abirra – modern style for every occasion.”